We offer expertise in a range of performance improvement areas

Strategy development, framing the big picture

Execution, managing customer centered processes

Change management

Business process improvement for

• Service and product businesses

• Startups to mature companies

• Profit and nonprofit organizations

• Marketing
• Sales
• Finance
• IT
• Engineering
• Manufacturing
• Service and Support

Advocating the customer perspective

Translating customer requirements and brand into business metrics

Measuring key business process outcomes

Dashboards, reporting performance

Business process management

Improving productivity and organizational effectiveness

Selecting and implementing appropriate technology

Budgeting and forecasting

Acquisition and sale due diligence

Exhibiting these symptoms?

• Heroic efforts
• Customer complaints
• Supplier complaints
• Employee and department whining
• Blaming people
• Knee jerk fixes
• Ad hoc workarounds
• Failures in the field
• Employee dissatisfaction and turnover
• Margins are low, expenses are high, growth is stalled

Process problems are a likely cause.